Frequently Asked Questions


Common Consumer Questions

Bread® is a new type of financing platform. We help you pay for your purchases over time by making easy-to-understand monthly payments available to you.

We are committed to treating our customers with dignity. Our terms are clear and straightforward. We have no hidden fees. There is no prepayment fee. If you pay late or bounce a check, a ten dollar fee will apply in each case, in addition to the amount of your missed payment.

It’s easy. Shop at any participating store. When you’re ready to buy, click on the Pay Over Time button. Follow our simple application process. If you pre-qualify, you’ll be shown the monthly cost of the item. You can quickly check out or, if you’d like to continue shopping, simply add the item to the merchant’s shopping cart and choose Bread as your method of payment when you check out.

When you pay using Bread, you are able to pay for your purchase over time with simple monthly installment payments. Our goal is to make your purchases more manageable by letting you pay in a manner that matches your budget.

You can apply on the website of any participating online store.

U.S. residents over the age of 18 (19 for Alabama or Nebraska residents) are eligible, provided we can verify your identity. Also, please note that if you apply to see if you’re qualified for Bread and if you are denied, you won’t be eligible to apply with the same merchant again for the next 90 days.

Our goal is to help you pay for your purchases in a way that matches your budget. We make it fast and easy for you to pay over time. For many borrowers, rates may be lower than with a credit card or other alternatives. We are committed to delivering a dignified customer experience, treating you with respect and providing you with clear and transparent terms.

We use a soft inquiry to check your rate, which won’t affect your credit score. If we are not able to offer you credit or if you do not accept the terms, there is no impact on your credit score.

If you accept the terms and complete your purchase, once the merchant fulfills the order we will provide a customary notification to the credit bureaus the first time that you use Bread. This will only happen the first time you successfully complete a purchase with Bread. Subsequent purchases using Bread will not require us to post an inquiry to the credit bureau. As with other credit products, the number of inquiries is one of the factors that credit bureaus use to determine your credit score, and so this may affect your score.

You can make your payments through ACH or debit card or by mailing us a check. To make an ACH or debit card payment, please log into your account at members.getbread.com. We will guide you on how to set up an ACH payment from your bank account or use your debit card. So that you only need to do this once and never forget to make a payment, we will then ask you if you would like us to automatically debit your account or charge your debit card for all your future Bread payments. To make a payment by check, please mail the check to:

c/o Bread
Servicing Department
P.O. Box 1264
New York, NY 10276

Yes! You can prepay anytime for all or part of your loan. There is never a penalty for paying early.

Also, if you prepay more than the monthly payment but less than the total balance due on your loan, your monthly payment will remain the same. However, you will pay off your loan sooner, and because of that you will pay less in total interest.

Your first payment will be due at least 30 days after the merchant ships your order. Subsequent payments are due every month after that, usually on the same day of each month. (For instance, if your first payment was due on the 7th of a given month, future payments are generally due the same day each month. Of course, if your first payment was due on the 31st of a month or February 29th, we will make an adjustment.) You can see your full schedule of installment due dates in your account at members.getbread.com.

It’s fast and easy. Click on the “Pay Over Time” button at participating retailers.You’ll be asked to provide some basic information about yourself. If you pre-qualify, Bread’s technology finds a plan that fits you in seconds. You are then presented with clear, transparent terms. You can choose to check out right away using the terms offered to you, or you can continue to shop and can check out when you are done.

No. Bread makes financing options available, in this case, installment loans. You do not need to hold and manage yet another store card.

At present, Bread is only available to help to finance purchases through participating retailers.

If you don’t pay, you’ll receive reminders from us, and you will be charged a late fee of ten dollars. Failure to make timely payments on your bills and credit obligations can have a material negative impact on your credit score and ability to get credit in the future. So please do not take on more than you can responsibly pay back each month.

No, we are not a bank. We provide services for our partner bank. When you use Bread®, you are taking out a loan from our partner bank, Cross River Bank, a New Jersey state-chartered bank, Member FDIC. When you call us, you will always be speaking to a Bread representative.

We work with our partner bank, Cross River Bank, a New Jersey state-chartered bank, Member FDIC, to look at various factors to determine the creditworthiness of any potential borrower, such as your credit score and repayment history on credit cards and other types of loans. We are very careful not to use any factor that could discriminate unfairly against any applicant.

We work with our partner bank, Cross River Bank,a New Jersey state-chartered bank, Member FDIC, to look at the credit risk of you as a borrower, and to give you a rate that fits your credit profile. Your financing options are presented to you in clear, simple terms. You are never obligated to accept them. Unlike with many credit cards, Bread products strive to offer lower risk borrowers with lower rates. The Annual Percentage Rate or APR is the cost of credit as a yearly rate.

It is very important to us that your personal information remain secure and encrypted, and we use technology to help us do that.  Safeguarding your personal information is very important to us.  

Sometimes the financing options available through Bread can help to fund some but not all of your total purchase. With some merchants, we allow you to split payment for your purchase by paying for part of the purchase price up front with a credit card, and financing the rest using the Bread product. The credit card payment is processed separately and is not a downpayment on your loan.  

Unfortunately, financing options through Bread can’t be provided to everyone. If you believe a mistake has been made, please let us know. If you are declined, you will receive a notice within 30 days at the email address you provided to us, describing some of the reasons you were declined. Applicants are declined only for credit reasons.  

As with any other purchase, please get in touch with the merchant about cancellations or refunds. If your cancellation or refund amount is processed by the merchant, your loan size will be reduced by the cancellation or refund amount.

Please let us know right away. We work hard to do the best for our customers. We aim to treat you with respect and transparency. If we have fallen short of our goals, we’d like to know as soon as possible.

Contact us.

 

Common Merchant Questions

You get paid upfront in full, less the merchant discount, within three (3) business days of requesting settlement. Bread takes on the credit and fraud risk. Our merchants treat orders with Bread in the same manner as orders with any other payment method.

All financing options available through Bread work the same way: Upon settlement, Bread notifies the customer that their loan has started and notifies them of their first payment date. The customer makes a payment every month, for the duration of the term. At the end of the term, your customer’s obligation is complete.

Your customer is free to prepay anytime without penalty. In the event of a late payment, we charge a flat late fee, but there is no deferred interest, no tricks, and no surprises. 

We have had considerable success with a variety of merchants across many verticals. We tend to work best with merchants with an AOV higher than $250 or who sell high-ticket durable goods or services.

Merchants choose Bread because of our obsessive focus on designing an optimal solution for each merchant. This means several things. First, merchants have considerable control of branding and UX. Second, we provide merchants unparalleled flexibility and customization with loan terms, loan programs, design, and integration. Our tools can be tailored to your needs. Third, we strive to offer best-in-class service to both to our merchant partners and to their customers.

We enable checkout anywhere along the shopping path! That is, we can be seamlessly integrated on product pages, on home pages, at checkout, or into marketing. It’s up to you. And we can work with you to optimize your program.

U.S. residents over the age of 18 (19 for Alabama or Nebraska residents) are eligible, provided we can verify the customer’s identity. Unfortunately, the Bread product is not offered in Idaho, Iowa, and West Virginia at this time.

Bread® products include both 0% APR and interest positive programs. We offer a variety of terms. Please reach out to us, so we can discuss creating a program that is optimal for you and your customers.

Via our API, we can support nearly every ecommerce platform (including homegrown solutions). We also have existing out-of-the-box solutions for Magento, Shopify, WooCommerce, Mozu and BigCommerce.

We do not share our roster of merchants. We have had success across a wide variety of verticals – home furnishings, home goods, sporting equipment, electronics, specialty retail and many others.

We treat your customers right. They will always be hearing from a Bread representative. We work hard to deliver a professional, friendly, and dignified experience.

We honor your existing return policy. Loans can be partially or fully refunded during your current refund window.

We politely let the customer know that, unfortunately, financing options using Bread won’t be available to them. We encourage them to choose an alternative payment option. We minimize the friction between being declined and converting with another payment method.

Bread has been in business since 2014. We are backed by leading venture investors and we are based in NYC.

Bread is not a bank. We provide services for our partner bank. When your customers check out with Bread, they are taking out a loan from our partner bank, Cross River Bank, Member FDIC.